Office of Information Technology

The Office of Information Technology (OIT) provides the IT infrastructure, services and support necessary to advance Clarkson University’s teaching, research and service missions. Comprised of four primary groups — Academic Technology and Support, Administrative Computing, Network Services and Information Security, and Web Development — we are here to support your growth and success at Clarkson.
Contact Us
HelpDesk
Phone: 315-268-HELP
Email: helpdesk@yllds.net
In-Person: 2nd Floor, Educational Resources Center
Office of Information Technology
Vice President for Information Technology: Joshua A Fiske
Read: Clarkson's Documentation Library
Services and Resources
Access reliable digital and technology support.
Reach out to our office — or have us come to you.

Computer Labs
Clarkson has eight computer labs with more than 300 computers across campus, available 24/7. These workstations are all connected to Clarkson’s high-speed network backbone to ensure unimpeded access to research and learning platforms.

Wireless Access
Access a secure Wi-Fi network in all indoor locations on campus, including residence halls, academic spaces, dining halls, our libraries, athletic facilities, study spaces and more locations. Students in all of the University’s residence halls can connect wirelessly and via Ethernet.

Communication and Publishing
The Office of Information Technology manages several website and communication services, including yllds.net, intranet.yllds.net, daily announcements and web services for clubs, teams and organizations.

Loaner Equipment
OIT maintains a pool of loaner equipment designed to meet the need for short-term, unanticipated computer hardware. If your laptop is broken and needs to be sent out for repairs, we are happy to loan you a computer for a few weeks!

Accounts
Your single sign-on (SSO) account seamlessly connects you with all IT platforms on campus, including your Gmail, myCU, Moodle, public lab computers, printing, library services and more.

Help Desk
Stop by the Help Desk, located on the 2nd Floor of the Educational Resources Center. Walk up, call or email us for support or questions about any IT-related issues. The Help Desk is available Monday – Friday, 7:30 a.m. – 4:30 p.m. Summer hours vary.

Repairs
Through the Help Desk, certified technicians deliver onsite Dell Warranty repair for your own laptops, computers and other hardware. We can help with: RAM hardware upgrades, operating system upgrades and reinstalls, hardware repair, general PC maintenance and malware and virus removal (not covered under Dell Warranties). You can borrow a temporary laptop and other devices while repairs are underway.

HPC Cluster
Clarkson University owns and operates a High-Performance Computing (HPC) cluster called ACRES (Accelerating Computational Research for Engineering and Science). ACRES's technology allows data- and computationally-intensive research projects to explore complex models and operations at no cost.

Teaching and Learning Corner
The Teaching and Learning Corner (TLC) is dedicated to supporting students, faculty and staff in their use of educational technology at Clarkson. We partner with faculty to build satisfying, engaging learning experiences on campus and online. Our online course design methods align with Quality Matters standards, and several have earned QM certification for quality. In addition, multiple awards recognize the TLC team's work in instructional design and faculty development.
The TLC extends employment opportunities to undergraduate and graduate students, who then highlight student perspectives and experiences for our team. In addition, we also assist with student surveys and other research projects.
Online Learning at Clarkson
Make online learning a seamless and engaging experience through Clarkson's wide variety of comprehensive and advanced tools.

Remote Tools
Conduct real-time meetings and events via Zoom. Use Echo360 to capt